Last modified: May 2018

It’s perfectly normal to pay special attention to the way in which your data is obtained, used and shared.

For this reason, this Personal Data Protection Policy (hereinafter, the “Policy”) has been drawn up to inform you of how and under what conditions Fourvière Hotel Lyon - FHL, a joint stock company listed in the Lyon Register of Trades and Companies under number 802 731 182 with offices at 23 Rue Roger Radisson, 69005 Lyon (hereinafter, “Fourvière Hôtel Lyon - FHL” or the “Company”) collects, uses and keeps your personal data (hereinafter, the “Data”).

You will find a list of the various types of Data that we may collect and process or that you may send to us when you access the following website: (hereinafter, the “Site”).

The set of URLs listed below will be designated as the “Sites”.

Using the set of these Sites is subject to this Policy.

In light of the constant evolution in laws and regulations concerning technology and personal data protection, this Policy will most probably be updated.

If you are a user of the Sites, you will be notified of future modifications by email.

If any of the clauses in this Policy should be declared null and void or contrary to regulations, it shall be deemed non-written but shall not result in the nullity of the other provisions of this Policy.

This Policy shall be applied to Data obtined from collection forms that enable:

Downloading documentation available on the Site and/or creating a user account;

Contacting us and/or contacting our partner agencies;

Subscribing to newsletters.

It shall not apply to information collected by any third party or through sites managed by these third parties, as well as through applications or contents (including advertising) that redirect users to the Site.

Please read this Policy carefully to clearly understand how we process your Data; we inform you that consulting and/or using our Sites necessarily involves accepting this Policy.

If you do not agree to this Policy, please do not use our Sites.

It is your responsibility to ensure that the Data you communicate to Fourvière Hotel Lyon - FHL is complete and up-to-date.

1. WHAT DATA IS COLLECTED BY Fourvière Hotel Lyon - FHL?

Depending on the nature and purpose of your interaction with Fourvière Hotel Lyon - FHL (downloading of documentation, creation of a user account, subscription to one or more newsletters, filling out of contact forms, phone conversations), we may collect the following Data:

Your email address will be requested for all collection forms, in particular if you want to:

- Download documentation available on the Site and/or create a user account;

- Contact us and/or contact our partner agencies;

- Subscribe to newsletters.

Data related to your identity, such as your last name, first name, email address and phone number may be requested;

Data connected to browsing: this is data related to the way in which you use the Sites and includes IP address, type of browser used, time spent browsing, search history, operating system used, language and pages visited;

Data concerning your visits to our Sites, including traffic data, log files and other data or communication resources you may use in accessing our Sites;

Data connected to using social networks when you use these means.


Data may be collected in various ways on the Sites.

It may be collected directly when you send it to us through the user account creation forms and subscription to newsletters available on the Sites, during downloading of the solution and documentation available on the Site, when you sign up for training or when you notify us of illicit content.

In addition, we may collect your Data when you use the various contact forms found on the Site and/or you communicate with Fourvière Hotel Lyon - FHL by phone or email.

When you contact us using these various means, a copy of your message to Fourvière Hotel Lyon - FHL, including email addresses, is made and archived.

You can also send us information for publication (hereinafter, the “Contributions”) on our Sites in open access or to other users or third parties.

Your Contributions posted on the Sites will be published at your own risk.

Fourvière Hotel Lyon - FHL is unable to control the actions of the other Site users you share your Contributions with.

For this reason, we cannot guarantee that your Contributions will not be read by unauthorized users.

Requests to remove Contributions published on the Sites must be sent to:

In certain cases, the Contributions cannot be removed.

If necessary, you will be informed of the reason for refusal.

Fourvière Hotel Lyon - FHL also collects your Data indirectly using cookies or tracers.

Please read our Cookie Policy, designed to help you understand this technology and how it is used on our Site and for our services, applications and tools.


We collect and use your Data to:

Present our Sites and their contents to you,

Enable you to benefit from our services,

Enable us to contact you,

Propose newsletters, products and services that you may be interested in,

Notify you of changes on our Sites or in our offer of products and services,

Ensure our rights and obligations as stipulated in the contracts made with users and for any other legal purpose.

We also use cookies or tracers to:

Improve your user experience, most notably by:

- enabling Sites to recognize your equipment so that you don’t have to supply the same information several times to execute a task;

- recognizing your user name and password so that you don’t have to fill them in for each web page that asks for them.

Analyze traffic and data on the Sites to:

measure the number of users, make the Sites easier to use and ensure that they respond quickly to your requests;

anticipate your browsing path and accelerate your searches;

help us understand how you use our Sites so that we can improve them.


Your Data is processed by employees of Fourvière Hotel Lyon - FHL, who are in charge of:

Managing the Sites;

Managing partnerships;

The Legal Department.

Your Data will also be communicated to a partner agency when you have filled in the contact form on the page where it is found on the Site.

In addition, in the context of our activity and for the needs of external processing, you Data may be communicated to subcontractors, service providers or other third parties, in particular for the management of our emailing campaigns (newsletters), which are carried out using the services of the Mailjet company.

This company is contractually obliged to maintain Data confidentiality and use the Data only for the purposes for which we have supplied it with data.

Your Data may be sent to any purchaser or other successor in case of merger, cession, restructuring, reorganization, dissolution or other sale or transfer of all or part of the assets of Fourvière Hotel Lyon - FHL for reasons of uncertainly, bankruptcy, liquidation or other processes in which user Data from the various Fourvière Hotel Lyon - FHL Sites is part of the transferred assets.

Finally, we may also disclose your Data:

in compliance with legal mandates, laws or legal procedures, including governmental and regulatory requests;

if we feel that disclosure is necessary or appropriate in the context of protecting the rights, property or security of Fourvière Hotel Lyon - FHL, hotel customers or other stakeholders. This disclosure includes the exchange of information with other companies and organizations for the purpose of protecting against fraud and counterfeiting.

Links to third-party sites

The Site may contain links to different social network platforms housed on third-party servers by individuals or organizations over which Fourvière Hotel Lyon - FHL has no control.

For this reason, we shall in no case be held responsible for the way your Data is stored or used on these third-party servers.

We suggest you read the Data Protection Policy applied on each website you access through our Site to learn how your Data will be used.


Fourvière Hotel Lyon - FHL keeps your Data only for the time needed for the purposes described in Article 3.

This length of time is not the same for various types of Data; their nature and the reason why they are collected may lead to different durations. In a similar manner, certain legal obligations impose a specific length of time.

When you contact Fourvière Hotel Lyon - FHL using various contact forms and by phone, your Data will be kept for three (3) years, starting from your latest exchange with Fourvière Hotel Lyon - FHL, and will then be removed.

When you accept to receive our newsletters or you have subscribed to the newsletters on our Sites, your Data will be kept until you unsubscribe.

Finally, Data collected using cookies or tracers will be kept for up to six (6) months for cookies or tracers measuring the audience and for up to thirteen (13) months for the others.


Your Data is kept on secure servers that are protected by firewalls and antivirus software.

We have implemented technical and organizational means designed to guarantee the security and confidentiality of your Data against any accidental loss, use, modification or unauthorized disclosure.

Because of the internet’s inherent particularities, we are unable to guarantee the optimal security of information exchange over this network.

We make every effort to protect your Data, but we cannot guarantee the absolute security of information sent to the Site. You agree that you send Data at your own risk.

We cannot be held responsible for an infringement of the confidentiality parameters or security measures implemented on our Sites.

For this reason, you agree that the security of your information is also under your responsibility. For example, you must not reveal the password that allows access to your user account. Never communicate it to a third party. In a similar manner, be careful when you provide information on the public areas of the Site, since it can be read by anyone who uses the Site.


You may choose how the Data you send us is used:

You can navigate on the Site without providing Data.

If necessary, you can use certain Site functionalities; most notably, you can receive our newsletters or order on the Site.

You can decide to unsubscribe to the newsletter. Just click on the “unsubscribe” link found in the newsletter email.

You can decide to avoid entering your email address on the various contact forms. In consequence, you will not be able to obtain a response from the Fourvière Hotel Lyon - FHL.

In any case, you may access your user accounts at any time to consult or update your Data.

In compliance with the provisions of the applicable regulation concerning the protection of personal data, in particular European regulation 2016/679, known as the General Data Protection Regulation (hereinafter, the “GDPR”), as well as the so-called “Information Technology and Civil Liberty” law dated January 6, 1978, you have the right to access and rectify your Data.

You also have the right to define directives related to the destiny of your Data in case of death.

In addition, subject to the conditions listed in the above-mentioned regulation, to exercise these rights you may:

Erase your Data;

Limit processing of your Data;

Oppose the processing of your Data for legitimate reasons, in compliance with Article 21 of the GDPR;

Transfer Data you have supplied;

Withdraw consent if it has been requested.

When your Data is processed on the basis of your consent, you may withdraw this consent at any time. However, you recognize that processing carried out before withdrawal of your consent remains valid.

You also have the right to oppose, without having to provide a reason, the execution of profiling by Fourvière Hotel Lyon - FHL on the basis of your Data in the context of sending contents or communications for market prospecting purposes.

However, in compliance with Article 12.6 of the GDPR, to exercise these rights, Fourvière Hotel Lyon - FHL, as the entity responsible for processing, reserves the right to request proof of your identity. We inform you that data allowing proof of your identity will be removed once you have answered our request.

You may exercise these rights by sending an email in French or English to or to the following address:

Fourvière Hotel Lyon - FHL SAS

23 rue Roger Radisson - 69005 Lyon

We will respond within one month to any request for exercising your rights. This deadline may be extended to two months if the request is very complex or there are too many requests.

Finally, you have the right to file a claim with the French National Data Protection Commission (CNIL), most notably on the Commission’s website at


Data collected from use of the Sites is hosted by the OVH Company—2 rue Kellermann, 59100 Roubaix, France—with servers located on European Union territory.

Because of this, your Data is not transferred outside the European Union.